Suzani Velvet Cushion Cover green

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Every order is packed with care, intention, and a little EDL magic.

- Dispatch Time: Typically 5–10 working days. For custom or high-volume orders, we’ll always keep you in the loop.

- Courier Services: We ship using reliable, tracked courier partners such as DPD, DHL, or Royal Mail.

- UK Mainland Shipping: Shipping charges are calculated at checkout. Orders over £1000 (ex. VAT) receive free carriage.

- Rest of UK (Highlands, Islands, Northern Ireland) & International Orders: Shipping will be calculated and confirmed after the order is received, based on weight, volume, and destination. We’ll always offer the best possible rates and options.

- Customs & Duties: For international shipments, any applicable customs fees are the responsibility of the buyer.

- Delays: We’ll always communicate openly and work with you on the best solution if delays occur.