Refund policy

We’re here to make things right — gently, swiftly, and with heart.

- Damaged in Transit? Oh no! Please contact us within 5 days of delivery, and we’ll arrange a replacement or credit.
- Incorrect Items? Let us know within 7 days and we’ll sort everything for you.
- Returns: As a small-batch, handcrafted brand, we are unable to accept returns on unsold stock or change-of-mind purchases.
- Custom Orders: These are made specially for you, so they’re non-refundable. But if anything feels off, we’re always happy to talk it through.

A Final Word

When you stock Essential Designs London, you’re not just adding products —
you’re joining a story of sustainability, tradition, and timeless design.
Thank you for being a part of our journey.